ATOR: the process of refund to the passengers of “Transaero” is now simplified

ATOR: the process of refund to the passengers of “Transaero” is now simplified


Tap system and the BSP has allowed the return ticket on appeals of agencies, and this return is funded, said the Vice President ATOR Dmitry Gorin. He noted that under the agent sales the issue is resolved within a week.

ANTALYA, 15 Oct. Agencies on sale of tickets received from systems of settlements TCH and BSP resolution for a refund for cancelled flights airline customers, Transaero, announced on Thursday the Vice-President of the Association of tour operators of Russia (ATOR) Dmitry Gorin.

“The returns process is now simplified. Tap system and the BSP has allowed the return ticket on appeals of agencies, and this return is funded. The refund is happening even faster than expected. Under the Agency sales issue during the week, but those who paid for the purchase of tickets with credit cards, they refund get 14 to 30 days,” — said the expert.

The international system Billing & Settlement Plan (BSP), representing the International air transport Association (IATA), and Russian Transport clearing house (TCH) is the clearing centres which carry out settlements between travel agents and airlines.

Earlier it was reported that none of the agents or the tap IATA is unable to make a refund for air travel on flights of “Transaero” technically, due to the fact that in the global reservation systems for the carrier ID UN (Transaero) closed reset function. Monday online hypermarket travel DaTravel stated that the tap “partially opens the possibility of a return” tickets of the carrier.

The spokesman also confirmed that the situation with the company “Biblio Globus” almost resolved. “And “Biblio Globus” “find thread,” and “Aeroflot” went to meet, so they can now carry along the lines agreed upon earlier,” he said. That the tour operator has resumed the suspended sales on a number of fronts, reported earlier on Thursday.

In addition, according to Gorin, the group of “Aeroflot” not only fulfills the obligations under the carriage, but also helps Transaero airlines refund the tickets, allowing passengers of canceled flights can now receive money not only in airlines but also among agencies.