KAZAN, October 22. /Corr. Khairulina Damir/. “Hot line” for clients “Transaero” opened Thursday in the regional office of Rospotrebnadzor of Tatarstan, has informed the correspondent. the Deputy chief of the division of consumer protection of the organization Ekaterina Korosteleva.
“The line is open for consultation of citizens in connection with problems arising from a number of Russian tour operators due to the inability Transaero to carry in full”, – she specified.
According to the Ministry, to date, the office of Rospotrebnadzor for the Republic to work Transaero complained about no customer airlines. “I was interested in this question and the representatives of “Transaero” running on phone “a hot line”. I was assured that the airline fulfills its obligations on the transport of their clients from Tatarstan,” said Korosteleva.
In Rospotrebnadzor ready to advise both consumers and representatives of travel agencies. The work of “hot line” will continue until the end of the day.
October 22, canceled 99 flights “Transaero”. As previously reported, the air operator certificate of airline “Transaero” will be cancelled from October 26. The decision on bankruptcy of the airline, the accumulated 250 billion debt taken at the governmental meeting with the participation of Prime Minister Dmitry Medvedev on October 1. The carrier has closed the sale of tickets. Airline tickets (round-trip) for transportation originating before December 15, and ending after 15 December will be cancelled.