Rosturizm: the Russians on tours to Egypt offered 3 options for compensation


MOSCOW, November 7. Russians who bought tours to Egypt, but will not be able to fly on vacation due to the suspension of flights to this country, have the opportunity to choose from three options of redress. This was reported to journalists by the head of the Federal tourism Agency Oleg Safonov.

The situation on the suspension of flights to Egypt is not considered a force majeure event, it qualifies as a “material change of conditions” when the carriage stopped, and the operator is unable to fulfill its obligations, explained the Vice-President of the Russian Union of travel industry (PCT) Yuri Barzykin. That is, the entire financial responsibility cannot be delegated only to the tour operator.

“Thus, there are several options as to how tourists should act. They have the opportunity to apply to court; apply to the tour operator who had purchased a tour that would possibly provide another alternative to the holiday. The third option is a tour operator may agree to partial refund to the tourist of cash, due to the fact that it incurred certain costs for the organization of the rest”, – said Safonov.

The suspension of air links with Egypt. Chronicle of events

What are the alternatives

Tour operators offer tourists the chance to change the direction of stay: if the new tour will be more expensive for him will have to pay the client if cheaper the difference will reimburse the tour operator, said the official representative of the Russian Union of travel industry (PCT) Irina Turina. According to her, “Anex tour”, “coral travel” and “Pegasus” offer to replace Egypt holiday in Antalya, Turkey, “Biblio-Globus” – Cyprus. While most tourists with the nearest dates of departure agree to this proposal.

In addition, tourists have the opportunity to postpone their trips to Egypt to cancel the suspension of operations, informed the head of “Turpomoschi” Oleksandr Osaulenko. “There is the option of postponing to a later date”, he said.

Tyurin explained that in Egypt you can transfer in the course of the year. To renew the tour in the other direction is also possible during this time.

As for the refund of travel packages, usually these issues are solved in Russia during the month, Osaulenko said. “In practice all issues are usually resolved in no more than a month, if you take the pre – trial order,” he said. In the case of an appeal to the court, according to Tyurina, the decision may be delayed.

Depth of sales of tours to Egypt at the present time is 10-15 days, said Barzykin. There is also a separate booking for December and New year.

“I wouldn’t impose my own advice, but before the New year you can wait, because according to the statements, the temporary cessation of air services, prior to the introduction of safety measures, that is, it can be resumed. The amount of refund will not change,” he said.