National Association of professional collection agencies to explore and use the experience of Sberbank of Russia and other major lenders for the regulation of the internal processes of recovery.
MOSCOW, 29 Jan. National Association of professional collection agencies (NAPCA) has sent a formal appeal to the Bank of Russia with a request to take action against illegal methods of collecting on the part of banks and microfinance institutions (MFIs) and to develop internal standards of collection and guidelines for choosing collection agencies.
The speaker of the Federation Council Valentina Matviyenko said on Thursday that “due to the increasing cases of lawlessness on the part of collectors it is necessary to suspend the activities of collection agencies before adopting a law that would strictly regulate their work.”
“All the major incidents of the last months using illegal methods of recovery (lock Chelyabinsk hospitals, the threat of explosion of a kindergarten in Rostov-on-don, arson of an apartment in Ulyanovsk, etc.) associated with violations and abuses during the foreclosure from the creditors themselves, in particular on the market of micro-loans”, — the statement says.
NAPCA offers to learn and use the experience of Sberbank of Russia and other major lenders for the regulation of the internal processes of recovery. The Association has proposed to organize the training of collectors in accordance with the educational professional standard “specialist in the recovery”, approved by the Ministry of labour; introduce provisional accreditation partner collection agencies; conduct regular audit of internal processes and work with the debtor and the collection Agency processes (for example, a request for a specific amount of records of conversations with debtors) and other measures.
“The leaders of the banking market, MFIs and collection market has made many concerted efforts to establish and enhance a civilized part of the market that are safe for consumers of financial services. However, outside this area remain many banks, microfinance organizations and collection agencies, especially small and regional, not members of a professional Association. We therefore turned to the Bank of Russia with a request to study the existing experience of struggle against illegal methods of collecting to distribute it to all participants of the credit market” — presented in the press release of the Association President of NAPCA Alexei Savatyugin.
Earlier it was reported that in Leninsky district of Ulyanovsk on the night of 27 January, an unknown person has thrown in a window a bottle with flammable liquid. As a result of fire in the hospital turned 56-year-old man with thermal burns of the brush, the child is hospitalized with burns of the face and forearms. Criminal case is brought. On suspicion in Commission of crime is detained the inhabitant of the regional center, previously held criminally liable. According to preliminary data, the suspect is an employee of the collection services.