That the issue is resolved, said the press service of the Bank. “To all customers affected by a technical failure, service is restored”, — reported the press service of the Bank “Tinkoff”.
That “Tinkoff” has blocked access to the Internet Bank and raised the limit for cash withdrawal with debit cards in 3 thousand rbl. a day, his customers said in various Bank forums on the Internet — in particular, several complaints appeared on the portal “Banks.ru”.
One of the customers of the Bank Alexey Pirogov said that on 7 April he attempted to log in the Internet Bank, but there “popped up” error message with the suggestion to contact the Bank. “A Bank employee reported that access to Internet Bank is blocked and withdrawals using a debit card has a limit in the amount of 3 thousand rubles per day. For purchases of goods there are no restrictions. After that, I wrote an e-mail message to the Bank, and in return received that unlock is impossible”, — said Pies. Another customer of the Bank, Vadim Zharikov, told him what had happened the same on April 8.
The press service of the Bank “Tinkoff” has confirmed these facts, attributing them to a technical glitch. “There was a technical error due to which the Bank has restricted two dozen clients’ remote servicing. The error was corrected, the access for these customers will be restored in the shortest possible time”, — says the press service of the request .