Clients of Sberbank faced problems conducting online payments


Several clients of the savings Bank on Thursday, November 10, reported on the difficulties of conducting online transactions. They said that they could not use the system of “Sberbank Online” via phone, and via computer. Customers complain about the failure in the system of mobile banking at community savings Bank “Vkontakte”. The complaints were received from different regions, including Kazan, Chelyabinsk, St. Petersburg.

Staff of Sberbank, commenting on the complaints of “Vkontakte”, confirmed that there is a “disruption of service”.

Problems to connect to “Sberbank Online” on the phone started with about 12 hours Moscow time, reported by the clients of Sberbank in the “Vkontakte”. According to them, the system reports an error, or indicated that the connection with the server is not installed.

Disruptions in the online Bank could be associated with technological works, which began on Thursday at 13:00 GMT and was completed by 16:00 are reported in the call center credit organization. “We have conducted the technical work for the improvement of the service “Sberbank Online”, so it is possible, even now some customers not allowed in the system,” — said in a call centre. The Bank representative clarified that, in connection with the work, the clients are not able to sign in or go through the online service any transaction, including money transfer. “Everything fell,” she described the situation.

While at the call center said that although the work is completed, some clients may experience connection problems.

The press service of the savings Bank at the time of publication had not responded to a request for comment.

On Wednesday, Sberbank announced that it has undergone DDoS-attack. As written , unknown hackers from 8 to 9 November was trying to interfere in the work of the services of several major banks, including Sberbank. Clients of Sberbank of incident has not suffered, have noted in Bank. The attack was quickly detected and localized by the cyber defence units, said Deputy Chairman of Sberbank Stanislav Kuznetsov. According to him, the attack began on 9 November at 9 a.m. Moscow time and lasted up to 16 hours a day.

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