Also about the problems of the clients of the Bank “Ugra” with the payment and withdrawal of deposits reported by the newspaper “Vedomosti” with reference to the operators at the call center of the Bank.
To verify this information, the reporter asked on the phone and in person in a few offices of Boston. According to the Bank statements it appears that the problem exists, however, in each office operators call center describe it in different ways.
Thus, the operator of the Bank branch in Khimki stated that due to a failure in the program “it is impossible to conduct any operation.” “This problem throughout Russia in the “Yugra”, will be corrected when the situation is unclear,” said the operator. To obtain the contribution she offered to make an 2 may.
In the Bank’s office in Mytischi the statement said that “the credit and debit operations work, but the open contributions can take several hours.” As for the removal of deposits, then, in her words, “now the program works for the withdrawal percent for partial withdrawal from the Deposit, for Deposit replenishment”. She said that the withdrawal of the contribution can be arranged on 28 April, and small amounts (up to 30 thousand rubles.) can be obtained while in office. The operator also noted that “Internet-Bank not yet loaded, because it burned the server and now solve problems”.
In a press-service of the Bank said that in the afternoon of 25 April in connection with the violation in the system of off-site power failure has occurred affecting the operation of the equipment included in the hardware-software complex of information systems of the Bank “Ugra”.
“On the morning of April 26, restored operation of the automated system of the Bank and processing center (a fully working system for servicing of payment cards, ATMs, pos terminals, acquiring) Bank’s regional network service customers,” according to the press service of the Bank.
Also, the report notes that due to the reduction in processing speed operations and the large amount of accumulated within 25 APR client requests slightly increased time customer service. “Therefore, April 26, for customer convenience, the Bank extended the hours of all the offices up to 21 hours local time”, — claim in a press-service.
As promised in the press-service, the Bank-client for individuals and legal entities will be fully restored within a few hours. “Now, for operations, you can contact any Bank branch and send the payment without any Commission”, — said the official representative of the Bank.
However, as shown by the attempt of the reporter to verify this information in practice, it is not quite true. So the closest to the office additional office of “Ugra”, “New Cheryomushki” at 18:50 has been closed. Hanging on the door the announcement: “the Bank operates in Advisory mode. Under maintenance”. Schedule of work for this office listed on the website of “Ugra”, — until 8 PM.
As told one of the depositor of the Bank “Ugra” in office on the Arbat, she managed before closing the office to the part of the contribution, the remaining amount she will be able to get on the record.
PJSC “Bank “Ugra” — the largest by assets Bank, replaced in October 2016 “residence” — with the KHMAO (Megion city) in the capital. According to “the Banks.ru”, “Ugra” is a 30-th place by assets — 319 billion. the Main source of funding for the Bank — the expense of citizens. They amount to 180 billion rubles (56% of all attracted funds). Yugra is in the top 20 banks on deposits. Funds of enterprises in the Bank amount to 38 billion rubles (12%), issued bonds and notes — 437 mln (0,15%). The Bank is not credited in the interbank market, the site says, “Banks.ru”.
According to the website of the Central Bank data on the Bank Supervisory persons, 52% of shares of “Severstal” belongs to the Swiss company Radamant Financial AG, the ultimate owners of which — the owner of “Gorbushkin yard” Alexey Khotin, former Chairman of the Bank, Yuri Gusev and the President of the Bank Alexey Nefedov. 9.4% of the shares are owned by Maia Alongi.
In the summer of 2016, the Bank announced that it intends to IPO to raise capital. However, later the Bank decided to postpone the deal and to attract capital from the existing shareholders. In December 2016, the Bank returned to the plans to hold an IPO, in which he wanted to draw 1-2 billion.